Privacy Policy

Family Integrated Service Ltd ("we", "us") provides supervised contact, handover, transport, support care work and independent social work services. We are the data controller for personal information collected through this website. You can contact us at admin@family-integrated.co.uk, on 020 3092 2921, or by post at Suite RA01, 195-197 Wood Street, London E17 3NU.

When you use our contact or referral form we collect your name, email address, phone number (if given), the subject of your enquiry, the type of enquirer you are, and the content of your message.

Please only share the information we need to respond to your enquiry. Detailed case information can be shared securely once we are in contact.

We use your information to respond to your enquiry, discuss and arrange our services, and keep a record of our communication. Our lawful basis is your consent and our legitimate interest in responding to people who contact us. Where we go on to provide a service, information is processed as needed to deliver that service and meet our legal and safeguarding obligations.

We never sell your information or use it for unrelated marketing.

We only share personal information where it is necessary, for example with the professionals involved in a referral, where required by law or a court, or where there is a safeguarding concern about a child or adult. We use trusted service providers to host this website and deliver email, and they process data only on our instructions.

Enquiries that do not lead to a service are kept for no longer than needed to deal with them. Records relating to services we provide are kept in line with professional and legal retention requirements.

Under UK data protection law you have the right to access, correct or delete your personal information, to object to or restrict how it is used, and to withdraw consent at any time. To make a request, email us at the address above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).

This website does not use advertising or tracking cookies. The embedded map on our contact page is provided by Google and may set its own cookies when it loads.